Contact information
Contact Information
Last updated: July 17, 2026
DreamHug is committed to providing clear and accessible customer support.
Customers may contact us regarding:
- Product information
- Order status
- Shipping and tracking
- Address corrections
- Returns and refunds
- Damaged or incorrect products
- Website questions
- Privacy inquiries
- Legal or business correspondence
Customer Support Email
Email is the recommended contact method for order-related assistance. Please include your order number and the email address used during checkout.
Customer Support Phone
(289) 555-0136
Phone availability may vary during weekends, public holidays, and periods of high customer demand.
Website
dreamhug.store
Official product information, policies, and store updates are published on our website.
Mailing Address
DreamHug
1389 Rue de l'Estérel
Québec, QC G3J 1W4
Canada
Please do not send products to this address without first receiving return authorization from our support team. Unauthorized returns may not be accepted or processed.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Complex cases, carrier investigations, payment reviews, or international delivery issues may require additional time.
Information to Include
To help us resolve your request efficiently, please provide:
- Your full name
- Your order number
- Your email address
- The product involved
- A clear explanation of the issue
- Photographs or videos when relevant
Never send complete payment card numbers, passwords, or other highly sensitive financial information by email.