Shipping policy
Shipping Policy
Last updated: July 17, 2026
DreamHug is committed to making online shopping simple and accessible. We provide free standard shipping worldwide on all eligible orders placed through dreamhug.store.
3.1 Shipping Cost
Standard shipping is free for orders delivered to supported destinations worldwide.
No minimum purchase amount is required to qualify for free standard shipping unless otherwise clearly stated on the website.
Express or upgraded shipping services may not be available for every product or destination.
3.2 Order Processing
Orders are reviewed and prepared after payment has been successfully completed.
Processing may include:
- Payment verification
- Address verification
- Product preparation
- Packaging
- Carrier collection
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information when tracking is available.
3.3 Estimated Delivery Time
The estimated delivery time is 7–10 days.
Delivery estimates begin after the order has been processed and dispatched. Actual delivery time may vary depending on the customer’s location, carrier operations, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.
Delivery dates are estimates and are not guaranteed.
3.4 International Shipping
DreamHug ships to many destinations worldwide.
International orders may be inspected or processed by local customs authorities. Customs procedures may occasionally cause delays.
Free shipping covers standard transportation charges. Import duties, customs fees, local handling charges, or taxes imposed by the destination country are not included unless the website or checkout page clearly states otherwise.
Customers are responsible for charges imposed by local authorities.
3.5 Tracking Information
Tracking information will be provided when supported by the shipping carrier.
Tracking updates may take several days to appear after dispatch. Temporary gaps between tracking scans do not necessarily mean the package has stopped moving.
For tracking assistance, contact support@dreamhug.store and include your order number.
3.6 Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please contact us immediately if you notice an address error. We will attempt to update the address before shipment, but changes cannot be guaranteed after an order has entered processing.
DreamHug is not responsible for delivery failure caused by:
- Incorrect addresses
- Missing apartment or unit numbers
- Invalid postal codes
- Incorrect recipient names
- Incomplete contact information
- Refusal to accept delivery
Additional shipping costs may apply if a package must be resent because of incorrect customer-provided information.
3.7 Delayed Orders
Although most orders arrive within the estimated period, delays may occur because of:
- Customs inspections
- Severe weather
- Transportation disruptions
- Public holidays
- High seasonal demand
- Carrier service interruptions
- Remote delivery locations
- Incorrect delivery information
If your tracking has not updated for an extended period, please contact us. We will review the shipment and assist with the next appropriate step.
3.8 Lost Packages
A package may be considered lost only after the carrier’s investigation or the applicable waiting period has been completed.
When a shipment is confirmed as lost, DreamHug may provide a replacement or refund depending on product availability and the circumstances of the order.
Customers must cooperate with reasonable carrier investigation requirements.
3.9 Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox and usual delivery areas.
- Ask household members, neighbors, or building staff.
- Review any delivery photographs or carrier notices.
- Contact the shipping carrier.
- Contact DreamHug if the package remains missing.
We will assist with a delivery investigation where possible.
3.10 Damaged Packages
If a package arrives visibly damaged, photograph the outer packaging, shipping label, and product before disposing of any materials.
Send the photographs and your order number to support@dreamhug.store so we can review the issue.
3.11 Split Shipments
Orders containing multiple products may occasionally arrive in separate packages. Separate tracking numbers may be provided when available.
Receiving one package does not necessarily mean that the remaining products are missing.
3.12 Contact
For shipping assistance, contact:
DreamHug
Email: support@dreamhug.store
Phone: (289) 555-0136
Address: 1389 Rue de l'Estérel, Québec, QC G3J 1W4, Canada