. Terms of Service

Last updated: July 17, 2026

These Terms of Service govern your access to and use of dreamhug.store, including purchases made through the website.

Throughout these Terms, “DreamHug,” “we,” “us,” and “our” refer to the DreamHug store. “Customer,” “you,” and “your” refer to any person who visits the website, creates an order, or uses our services.

By accessing our website or purchasing from us, you agree to these Terms of Service.

2.1 Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to make a purchase from our website.

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes. You must not transmit viruses, malicious code, or any technology intended to damage, interrupt, or improperly access the website.

2.2 Product Information

We aim to present product descriptions, photographs, sizes, materials, and colors as accurately as reasonably possible.

However, the appearance of a product may vary slightly because of:

• Screen and display settings
• Lighting conditions
• Photography
• Manufacturing variations
• Manual measurements
• Product updates

Soft products may arrive compressed for shipping and may require time to regain their intended shape. Minor differences that do not affect normal product use are not automatically considered defects.

2.3 Prices and Payments

Product prices are displayed on the website and may change without prior notice.

The price charged will be the price displayed at checkout when the order is completed. Applicable taxes may be calculated according to the customer’s location and legal requirements.

By providing payment information, you confirm that:

• The information is accurate and complete
• You are authorized to use the selected payment method
• You authorize the required payment for your order

We do not guarantee that every transaction will be accepted. Payments may be declined or reviewed by the payment provider.

2.4 Orders

An order confirmation does not guarantee final acceptance of an order.

We reserve the right to cancel, limit, or refuse an order when reasonably necessary, including situations involving:

• Incorrect pricing
• Product unavailability
• Payment failure
• Suspected fraud
• Incomplete customer information
• Shipping restrictions
• Technical or inventory errors
• Unusual order activity

If we cancel an order after payment has been received, the appropriate amount will be refunded.

Customers are responsible for reviewing their shipping address, contact details, product selection, and order quantity before completing checkout.

2.5 Shipping and Delivery

DreamHug offers free standard shipping worldwide.

The estimated shipping time is 7–10 days. Delivery times are estimates and may be affected by customs procedures, weather, public holidays, carrier delays, incorrect addresses, or other circumstances outside our reasonable control.

Additional shipping information is available in our Shipping Policy.

2.6 Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery.

All returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

2.7 Customer Responsibilities

You agree to provide accurate and current information when placing an order.

You are responsible for:

• Providing a complete shipping address
• Monitoring tracking updates
• Ensuring someone can receive the package when required
• Contacting the carrier or DreamHug when a delivery issue occurs
• Following product care and use instructions

DreamHug is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2.8 Intellectual Property

All content appearing on dreamhug.store, including text, logos, branding, graphics, page layouts, product descriptions, icons, photographs, and design elements, is owned by DreamHug or used with authorization.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

2.9 Prohibited Activities

You may not:

• Use the website for illegal purposes
• Submit false or misleading information
• Attempt to access restricted systems
• Interfere with website security
• Copy or scrape website content without authorization
• Place fraudulent orders
• Impersonate another person
• Introduce malicious software
• Abuse our return, refund, or promotional programs

We may restrict or terminate access when prohibited activity is detected.

2.10 Third-Party Services

Our website may use third-party services for payments, analytics, order fulfillment, delivery, or other operational functions.

These providers may have their own terms and privacy practices. DreamHug is not responsible for independent third-party websites or services that are not controlled by us.

2.11 Disclaimer of Warranties

We aim to provide a reliable website and quality customer service. However, the website may occasionally be unavailable, interrupted, delayed, or affected by technical errors.

Except where prohibited by law, the website and services are provided on an “as available” basis without guarantees that access will always be uninterrupted or error-free.

2.12 Limitation of Liability

To the maximum extent permitted by applicable law, DreamHug will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the amount paid for the product connected to the claim.

These limitations do not exclude rights or remedies that cannot legally be waived under applicable consumer law.

2.13 Indemnification

You agree to indemnify DreamHug against claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

2.14 Governing Law

These Terms are governed by the laws of the Province of Québec and the applicable federal laws of Canada, without limiting any mandatory consumer protections available in your country or region.

2.15 Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

2.16 Contact

Questions about these Terms may be sent to:

Email: support@dreamhug.store
Phone: (289) 555-0136
Address: 1389 Rue de l'Estérel, Québec, QC G3J 1W4, Canada